Privacy Policy

Privacy Policy

This document contains the privacy policy for the website and all pages served under that domain. The World Wide Web is a big place. Our site contains links to vendors, manufacturers, and other websites that are not covered by our privacy policy.

Who we are and what we do:

We are a leading vendor of hot tub and spa products. We use our website to sell products the best brand hot tubs, swim spas, saunas and hot tub chemicals in the industry. We are located in Burlingame, California, with other warehouses and affiliates in California, chiefly Paradise Valley Spas, SFSPAS, and Hot Tub Things.

What information we collect:

Like most websites, we use small files known as cookies to enhance your experience, to remember you if you resume shopping after a pause, and to improve the content and usefulness of our site. These cookies tell us what browser you are using, how long you stay on the site, and whether you are a returning customer, among other things. If you actively engage with us, for example by placing an order or filling out a survey, then we collect the information you provide. We collect your E-mail address so we can write back to you, and we collect your home address so we can deliver your purchases. With your permission, we may send you E-mails about our products and services. All messages we send you will contain clear and valid instructions for unsubscribing.

Who may see this information:

Employees of Paradise Valley Spas, Hot Tub Things, and SF Spas may access this information to fulfill orders, to contact you about your order, and to provide superior customer service. Contractors and suppliers to Paradise Valley Spas may receive limited and temporary access only to information they require to fulfill your order. For example, we must share your name and mailing address with the mailman or FedEx driver if you buy products from us that require 3rd party shipment. We may disclose your information if we are compelled to do so by a valid court order or subpoena. We may share your information with law enforcement if we reasonably suspect fraud or cyber attack. We may share non-personally identifiable visitor information with other parties for the purposes of site improvement and web analytics.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we safeguard your information:

We have built this webstore with a focus on your peace of mind and security. All of the software we use for this site, including our Woocommerce storefront and our payment processing affiliates, complies with modern (2019) digital security protocols for Ecommerce. We maintain and update our website software and our servers regularly and in good faith. All sensitive credit card information is transmitted via Secure Socket Layer (SSL) technology. We encrypt all such information before passing it to our payment processors. After a transaction, we do not store your credit card information on our servers. We are in the business of selling hot tub stuff, not user data. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. In the event our company is acquired by another entity, our customer database will be transferred to this entity with these safeguards and policies intact.

What control you have over this information:

Engagement with our website is entirely voluntary. Certain features and services may not be available to you if you choose to withhold necessary information. All modern web browsers allow you to easily restrict the use of cookies if you choose. We welcome your business either way, although visitors who shop with cookies disabled may find that certain features of our website do not work as well. If your privacy settings interfere with your ability to place your order, please telephone us at (650) 651-7205 during regular 9–5 business hours, California time.

California Online Privacy Protection Act Compliance:

Our website, products, and services are all directed to people who are at least 13 years old or older. In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. By using this site, you affirm that you are over 13 years of age.

General Data Protection Regulation (GDPR) Compliance:

Our website, products, and services are all directed to people who reside and shop in the United States of America. We do not ship merchandise to Europe. By using this site, you affirm that you are a resident of the United States. Our vendors and contractors, including but not limited to our payment processors and marketing affiliates, may have business presences in the European Union, but we do not knowingly send customer data to be stored or processed in the EU.

Changes to this privacy policy:

This privacy policy is current and effective as of January 25, 2019. If and when we change our policy, we will update this page and highlight any changes for a reasonable period of time.