Hours of Operation and Services Offered During COVID-19 Crisis


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Retail Stores

Our retail stores have reopened. We are following best practices and city guidelines with regard to COVID-19 safety. If you don’t feel comfortable coming into one of our showrooms yet, the website will remain fully operational and you’ll be able to shop for all of our products online.

In addition to shopping online, you’ll be able to BOOK A PRIVATE APPOINTMENT for an in-store visit at any of our 9 retail locations. This appointment can be made through the website chat that will appear on the bottom left-hand side of the screen. Utilize this resource to quickly find the perfect hot tub for you and your family!

Hot Tub Service

As mentioned above, hot tub water sanitation is of paramount importance during the Coronavirus crisis. For those customers who haven’t used their hot tub in a while and have recently realized that it isn’t operational, you may contact us by calling (800) 664-5693. You may also submit an online request here. Utilizing one of our brand-certified hot tub technicians will not violate the social distancing measure in place.

Our technicians go straight from their vehicle to your hot tub which is most commonly in a backyard. You’ll never come in close contact with the technician repairing your spa. If you have any questions or concerns about the technician completing your service, you can call your technician directly or allow us to relay the message to the technician for you. Your safety is our number 1 priority!

For those of you utilizing our weekly hot tub and swim spa maintenance service, we will continue keeping your hot tub completely sanitized. Once again, the weekly service of your hot tub or swim spa isn’t a violation of the social distancing protocol put in place.

Keeping your hot tub water bacteria-free and safe for use through the difficult time our nation is facing is of the utmost importance. Water cleanliness is especially important in the upcoming weeks.

Service Hours of Operation

  • Monday 9:00AM – 5:00PM
  • Tuesday 9:00AM – 5:00PM
  • Wednesday 9:00AM – 5:00PM
  • Thursday 9:00AM – 5:00PM
  • Friday 9:00AM – 5:00PM
  • Saturday CLOSED
  • Sunday CLOSED



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