I knew I was paying a premium for higher quality materials and innovative design. What I didn’t expect was for the pillows to deteriorate so quickly and cost $88/each to replace! We also had a headrest clip break, which is only a few dollars to replace but somehow also isn’t covered by the warranty. The headrest mount that came loose was supposedly under warranty, but we never heard back about a replacement part and it really doesn’t matter at the moment since our pillows are unusable. Maybe once we finish paying off the spa I’ll feel more amenable to spending another $500+ on replacement parts.
Some might say that the issue with pillows deteriorating applies to all spa manufacturers, but my Cal Spa pillows lasted much longer and were less than half the price to replace. Is it unfair to expect more from a luxury product?
The other reason why I’m rating the A8L three stars is the “premium audio”, which doesn’t feel very premium. The remote doesn’t work reliably farther than a few feet from the control panel, so don’t expect to change the volume or song from any other seat than the lounger. Our remote got condensation inside when we left it in the rain, so it’s certainly not sealed.
I’ve also noticed that the Bluetooth connection cuts out if the phone/device is farther than a few feet away. For reference, Bluetooth audio devices can commonly work from 20+ feet away.
Having small speakers mounted around the tub is certainly nice but, in hindsight, I should have invested the cost of premium sound into an outdoor sound system that would provide less limited distance for the remote and connected devices.
I do love the spa itself. The jet configurations provide excellent variety and we have not had any issues with the actual tub or plumbing hardware. With a few accessory improvements, I’d definitely recommend the A8L.