Bought this based lncomparisons. Liked the layout of the tub, sales people and price. Seems it is hard to find any real honest Hot Tub comparison reviews on line. Jacuzzi had a positive reparation so we bought it. Have been generally happy with the layout, comfortable.
However, during the initial set-up and install, when the first turned on pump 2 after we had filled it, there was a terrible screeching/scratcing sound. It went away when we turned the pump off. After fearing for the worst, it turned out there was. aloos screw left in the tub during manufacturing and that screw had gotten into the motor and was scratching/scraping on the armature shaft. Once we found the screw and removed it, all seemed to function normally. Not sure if there was any. long term damage or not!
Then, right after it was delivered we noticed what appeared to be a leak. There was water beneath the tub. Service tech from store came out and diagnosed it easily. The main line connecting to Pump one was leaking at the connection. It was missing the O-Ring. In other words, the manufacturer failed to put in a required o-ring. We had to completely drain the tub after just filling it, the service tech had to come out the next day after the tub was drained and install the required, but missing, the o-ring. Then we had to re-fill the tub, redo all the chemicals and wait for it to heat.
How hard is it to quality check your work and manufacturing process. We got lucky. Both issues could have been major had we not caught them and they had been left to fester.
CHECK YOUR WORK!