this tub is great!! By far, the best feature is/are the removable and interchangeable corner jet packs. We have friends come over who are various heights, and by simply moving packs they prefer, to corners that fit their body height, they are also able to get full appreciation and enjoyment of the tub. The pumps are super powerful and the flow adjustments on the jet packs are great for tempering the pressure to the desires of the occupant. I have had an issue with the control valve for the waterfall feature cracking and leaking, but that was replaced free of charge and easily fixed. I also had 1 malfunctioning pump which occasionally tripped the breaker, but again, no hassle/cost replacement. These guys REALLY stand behind their product.