Pre-Delivery Form

Congratulations on becoming the owner of a new hot tub, swim spa or sauna.

Thank you for choosing to do business with us at Paradise Valley Spas. We can’t wait to get you soaking in hot water and look forward to serving you with any of your hot tub needs. To ensure that your delivery goes smoothly and we can add you to our schedule ASAP, we need some site information to determine how we will get the hot tub to the desired location in your home.

Keep scrolling to access the Pre-Delivery Form!

Pre-Delivery Form

First Name

Last Name

Delivery Address

Address

City

State

Zip Code

Country

Phone/Mobile

Which store did you purchase from?

Sundance Spas - San Jose

Sundance Spas - San Mateo

Sundance Spas - Concord

Sundance Spas - San Rafael

Sundance Spas - Cotati

Jacuzzi Hot Tubs - Palo Alto

Jacuzzi Hot Tubs - Capitola

Jacuzzi Hot Tubs Richmond

What product did you purchase? (Select all that apply)

Hot Tub

Swim Spa

Sauna

Covana Automated Cover

Brand

Model

Color(s)

Will we be removing an existing hot tub, swim spa, sauna ?

Yes

If we are hauling off an existing hot tub, what is the brand, model, or dimensions of the existing unit?

What is the best day(s) of the week to schedule your delivery? (Mark all that apply)

Monday

Tuesday

Wednesday

Thursday

Friday

Please note that while we do our best to accommodate our customer's schedules, we cannot guarantee availability of all dates. Operations will contact you to discuss.

We ask that if you have any obstacles to delivery that you include photos.

Air Conditioner

Gas/Electric/Water Meter

Gate (please include measurements below)

Hill or Incline (please include lengths of hills below)

Low-Hanging Eaves

Stairs or Steps (please include number of steps below)

Deck

None of the Above

Other (please describe in detail below)

Please take a moment to walk the path that our installation crew will take when they deliver your new product. Make note of anything that may be an obstacle during delivery. Please check all that apply.
We are unable to deliver spas up flights of stairs. 2nd story or higher decks generally require a crane service.
Please note that failure to disclose obstructions or obstacles could result in rescheduled and delayed delivery.

Please describe any obstacles to delivery. Please include photos of those obstacles below.

Include photos

Choose File

Where should we park our delivery vehicle?

Looking from the street, which side of the home will we go around?

On what type of surface will the product travel over when delivered?

On which type of surface is your product to be installed?

Wood Deck (please list height and if railing will be removed)

Concrete Slab

Pavers

Indoors

Other (please explain below)

If your item is going in or on a deck, please list height and if railing will be removed (also please submit pictures)

Include photos

Choose File

What is the approximate distance from parking to installation site?*

Will a crane be necessary? (Crane Services are not included in delivery)*

Yes

If known, which crane company will you use?

We are not licensed to perform any type of electrical work. This includes, but is not limited to, running wires or conduit, installing GFCI breakers or breaker boxes, and installing electrical connection to the unit. By selecting "Yes, I Agree," you state that you understand and agree to these terms.

Yes, I agree

Is there an electrical conduit sticking up in the spa delivery area? If so what is the location?

Will the hot tub be hooked up 220 or 110?

If known, who will perform your electrical work?

Is there anything else you feel we should know?

Please initial the following statements below:

The delivery service does NOT include the shimming or leveling of your spa/hot tub. It is the customer's responsibility to have the surface prepared for delivery.

The delivery service does NOT include the removal of gates or fences. If necessary, it is the customer's responsibility to have this done prior to delivery.

If we are removing an existing spa, please make sure to have the unit drained and disconnected prior to our arrival. Hourly fee minimum of $90 per crew member on site, will be charged as applicable.

The delivery service does not include significant alterations to landscaping (removal or relocation of large rocks c r boulders, removal of shrubs, removal of trees, etc.). It is the customer's responsibility to have a path cleared prior to delivery.

Generally we place spas upright on a plastic sled and slide spa into place. It's very important to walk the path for delivery and make sure there is ample space above and thru gates and steps. General rule of thumb is 8' above and 40" wide. Delivery includes placing spa in position and installing accessories. The crew can answer basic questions for setting up and caring for your new spa. At this point your electrician will connect the spa (220 models) and with their approval you can begin to fill spa. Your owner's manual is a great source for product information and maintenance instructions. If you would like a full virtual start-up service performed by one of our hot tub experts, please call our office or your sales representative directly to schedule

I understand that Hot Tubs, Swim Spas, Saunas, as well as all equipment used for delivery and installation are large and extremely heavy. I do hereby release Paradise Valley Spas and all of its employees or affiliates, of any liability related to any damages that may be sustained to the above stated property; items to include, but are not limited to; fencing, flooring, doors, drywall or stairs.*

By initialing below, I agree to all terms of delivery and installation disclosed in this form, and I assert that all information that I disclosed in this form is accurate to the best of my knowledge.

By initialing below I understand that my balance must be paid in full prior to scheduling.

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